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Frequently Asked Questions
Email - Related Topics:
Q. How do I set up a mailing list?
A. Mailing lists can be setup through Majordomo here.
Q. How can I check my ACS quotas?
A. This link connects to the MyACS page, which has information about Inbox, disk and print quotas.
Q. How can I set up Spam Filtering for my ACS account?
A. Information on creating filters within common email applications can be found here.
Q. How do I set up Vacation Mail?
A. Use this link to set up Vacation Mail.
Information about Virus protection and security:
Q. How do I obtain antivirus software?
A. Free antivirus software is provided to members of the BU community. The BU software page has links for the different versions of McAfee Virus Scan (Windows) and Virex (MacOS X) available.
Q. Where can I find information on computer security?
A. The Computer Security page has detailed information about security on campus as well as other useful links.
Networking:
Q. What are the network settings for on-campus computers?
A. The DNS and WINS information is listed here.
Q. How can I request a Static IP for a printer or server?
A. The Network Systems Engineering Group web site has information on requesting an IP address.
Q. How do I report a network outage or request a new connection for my department?
A. The Network Systems Engineering Group web site has information on reporting network outages, or requesting new network connections for your department
Q. Where can I get help with problems dialing into the University modem pool?
A. Call the PCSC (617 353-7272) for assistance with all dial-up connection problems.
Website Topics:
Q. How can I setup a departmental web site and who provides support for any related problems?
A. Networked Information Services provides information on how to setup a departmental website, along with tutorials on using Dreamweaver. They provide support as well.
Q. How can I setup a personal web site?
A. Networked Information Services provides information on how to setup a personal website, along with tutorials on using Dreamweaver. They provide support as well.
Q. Where can I get help setting up and using CourseInfo or WebCT?
A. If you meet the prerequisites for using CourseInfo or WebCT, then you can request a site at this link . Networked Information Services provides support for CourseInfo.
Other Questions:
Q. Where can I recycle/dispose of my departmental computer equipment, including old toner cartridges, monitors, CPUs, and other peripherals?
A. Submit a help request for a consultation. Computing Services can work with your department to get the equipment disposed of in an environmentally friendly manner.
Q. Where else on campus can I find help with computer problems?
A. The Personal Computing Support Center (617 353-7272) provides phone support to the entire BU community, including personal computers located off-campus. University Computers Technical Services provides hardware support and service, submit a request online or call them at 617 353-1800.
Q. How can I access the University Library online catalog?
A. This link has instructions on how to access the Library catalog.
Q. Is there an inventory of the classrooms on campus that has the types of resources available within each room? Who provides media support for those classrooms?
A. The Media Group provides media support for classrooms on campus, and they maintain a database of classrooms here.
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